You need your materials. We understand.
All orders are shipped via FedEx Ground unless otherwise requested. Any claims regarding delivery charges for overnight or 2-day priority must be made to The Leadership Circle within 5 working days.
Everyone values flexibility.
The Leadership Circle believes in supporting our clients and has therefore a liberal cancellation policy. Under this policy:
- Cancellations must be made within 24 hours of placing an order.
- Cancellation requests must be submitted prior to the order being shipped.
- There is no cancellation of orders placed under the Same Day Delivery category.
- The Leadership Circle does not accept cancellation requests for custom items. However, refunds/replacements can be made if the customer establishes that the quality of product delivered is poor.
- Cancellation of damaged or defective products must be reported to the Customer Service Team within 21 days of receipt of the product.
- The Customer Service Team reviews all cancellation requests and works for appropriate resolutions.
We want to make it right.
If you are dissatisfied with a purchase, please call The Leadership Circle within 30 days to obtain a return authorization number. If we have made a mistake, a credit will be issued and we will make every effort to correct the error to your satisfaction. All other returns will result in a restocking charge and a transportation cost deduction: A flat charge of $15 for returned merchandise of $100 or less and a 15% charge for returned merchandise exceeding $100 will be assessed. All returned merchandise must be in a saleable condition to be issued a credit. Returns of used merchandise will not be accepted. Please inspect merchandise carefully before using.